FREE EXPRESS SHIPPING
We are working with leading global courier companies (DHL, UPS etc.) and are capable to ship across the world in more than 200 countries. These companies deliver in 2 to 6 business working days in USA, Canada, Europe and all major cities of Middle and Far East.
Courier companies do not deliver to P.O Box (Except UAE) so we request you to provide complete address with street name and postal code.
We mentioned delivery time for every shoes/boots on the product page. Most orders are dispatched with-in 8 days and deliver before time..
VAT & CUSTOM DUTIES
VAT / Custom Taxes and Import Duties vary according to the rules of different countries and are not included in our order process but may be charged by your government, which courier company charge mostly at the time of delivery.
The Indian Shoe Company offers the facility to return goods by obtaining a full Refund or Exchange for an item of the same value, within 28 days of delivery excluding return postage charges.
In the unlikely event that you find a fault, let us know and we will arrange a collection. If on inspection we cannot find a fault we may return your purchase to you and prior to dispatch, we may charge you the delivery fee applicable to your location.
Goods are returned at the customer's expense. We recommend that you obtain proof of postage and retain this until the refund/exchange has been processed.
The Indian Shoe Company Shoes will not pay for Custom Charges/Import duty. If there is a charge for us to collect the returns then we will refuse the parcel.
Once the returned item is received a refund will be credited to the payment card or PayPal account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account.
Our Shoes are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
Taking care of our goods
Upon receipt of your purchase please take care when trying them on and ensure that you do not damage the items or the packaging, as if you wish to return the item it must reach us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Proof of Purchase
Returns & refunds will only be accepted with a receipt, dispatch note or another proof of purchase and clearly stating the reason for the return.
Returns Procedure
To return an item please download a returns form to enclose with your return:
The Indian Shoe Company Form
This must be completed and returned with the goods including proof of purchase to the following address:
FAO: Online Returns Department
To start a return, you can contact us at indianshoeco@gmail.com. Please note that returns will need to be sent to the following address: